Frequently Asked Questions

What is counselling?
Counselling offers you the time and space to explore any worries and anxieties,
at SomeOne Cares we offer you a safe environment to do this where you will be listened to and accepted.
Counselling is not about giving advice but your counsellor can help you explore what decisions are right for you.

Are your counsellors qualified?
The majority of our counsellors are qualified with a minimum of a foundation degree in counselling or equivalent,
we do have a small percentage of counsellors who are in their final year of study.

Will you share my information with anyone?
Counselling is strictly confidential and everything discussed will be kept between you and your counsellor.
Except for some specific circumstances which will be discussed at your assessment and again in your first counselling session.

How do I make an appointment?
If you would like counselling with us the first step would be to make an appointment for an assessment.
You can do this yourself here or you can ask someone to do this on your behalf.

What is a counselling assessment?
An initial assessment is so we can find out a little about you this is so that we can make sure we are the right service for yourself.
We also feel it is important for you to find out about us so you also know that we are right for you.

What happens after my assessment?
Once your assessment is complete we will start looking for you a counsellor.
We aim to do this within 8-10 weeks, once a counsellor has been matched we will give you a call and make your first appointment.

Do you charge for Counselling?
All our counselling is free (as long as you meet our criteria).

What is the length and frequency of sessions?
Each session is 50 minutes, each week (ideally same day & time).
We look at each person individually, the length of your therapy depends on your individual needs, we initially offer a minimum of 8 sessions to client with less complex needs.

Will my counsellor be a male or female?
We feel it is really important for you to have the choice of the gender of your counsellor.We have both Male and Female counsellors at SomeOne Cares.
We will never ask you to work with anyone you are not comfortable with.

Do you have disabled facilities?
Yes, we do.

Do you do home visits?
Unfortunately, due to insurance we do not do home visits, however we may be to offer you Skype counselling.

What ages do you work with?
We currently work with anyone from 11 years old.

Do you provide school counselling?
Yes, we do, we are currently working in 6 high schools at the moment.
Please click here for more information.

What if I want to make a complaint?
Please click here.

When do you have your AGM?

Click  here for more information.